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Terms & Conditions


Crafted Jewellery is the owner of the website Crafted Jewellery Online Ltd is a registered company in England and Wales with the registration number 13725803, located at 19b High Street, Kings Langley, Hertfordshire WD4 8AB. Throughout these terms and conditions, and linked pages, Crafted Jewellery Online Ltd will be referred to as “Crafted Jewellery”, “us” or “we”. Users of this website will be referred to as “you” or the “user”.

By accessing or using this website, you acknowledge and agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you should not use or interact with this website.

We reserve the right to change these terms and conditions at any time without prior notice. You should check these pages each time you visit this website, as your continued use of the website will signify your acceptance of any revised terms.

Any questions regarding the use of this site or relating to Crafted Jewellery should be emailed to

Use of the Site

Your use of this site is subject to these terms and conditions, which are governed by English law. Any legal action arising from the misconduct of these terms and conditions will be filed in English courts. By using this website, you consent to the exclusive jurisdiction of the courts of England over any legal proceeding, legal action, or lawsuit arising from the use of this website or Crafted Jewellery’s terms and conditions.

Crafted Jewellery will not be liable under any circumstance for any indirect, consequential, or incidental damage of any kind.

Site Content

The site materials, including but not limited to: the Crafted Jewellery logo, all designs, text, graphics, pictures, the look and feel of the site, information, data, software, video files, and other files are the proprietary property of Crafted Jewellery and are protected by trade dress, copyright, trademark laws and various other intellectual property rights and unfair competition laws.

Unless otherwise stated, users are granted access to our site materials when use is strictly personal and non-commercial. This access can be restricted at any time at our discretion.

Credit is given to materials originating from other sources when applicable.

Third Party Content

Crafted Jewellery may feature content and information on this website that has been sourced from third parties. While we strive to ensure the accuracy of all information presented, we cannot be held liable for any inaccuracies or errors that may exist in third-party content. We caution users to use discretion and exercise caution when accessing links to third-party websites or contact details, as they do so at their own risk. We believe the third-party websites and content we mention are generally reliable, but we cannot guarantee their safety or monitor them. Crafted Jewellery accepts no responsibility for any damages that may arise from the use of third-party links or information.


Please see our Cookie Policy

Ordering and Payment Options

We accept payment through the following methods:

VISA debit and credit cards
MasterCard and Maestro debit and credit cards
PayPal and PayPal Credit
Bank transfer
Cash payments

We reserve the right to reject payments that do not comply with the above list.

Crafted Jewellery reserves the right to reject any order. We also reserve the right to reject orders for multiple items where it is clear that the intention is to choose between the items once made and return the rest. As the majority of our orders are made specifically for you, we invest time and skill to craft each piece of jewellery, and we cannot support such a model if items are bought with the knowledge of being returned before they are even made.

Bespoke Design Service

Crafted Jewellery provides a complimentary computer-aided design (CAD) service for custom orders. Our expert design consultant collaborates with our CAD team to produce a model of your design using cutting-edge software. Before production, the design will be shared with you for approval. If needed, you are entitled to one free set of revisions if the first set does not meet your expectations. Subsequent revisions will incur a charge of £100 per set. Once you are satisfied with the design, we will commence with production.

Extended crafting lead times may result from a lengthy design process. Your design consultant will assist you in staying on schedule and guide you throughout the process. However, if feedback or approval for your design is not provided on time, there may be delays in completing your order.

In the event that we are unable to create a design that meets your satisfaction, we will reimburse your deposit, less a charge of £100 for the CAD design time, and the item will not be produced.

If you cancel a custom order once the design has been approved and production has started, you will be charged a restocking fee based on the stage of production, but not less than £250 to compensate for the design and manufacturing expenses incurred. We will refund your deposit, less the costs associated with design and manufacturing.


While we strive to maintain accurate information on our website, we cannot be held responsible for any errors, including typographical or technical errors. We reserve the right to modify and correct prices, should there be any inaccuracies or outdated information. However, we will not honor any sales based on incorrect pricing.

At times, third-party information may be included on our website, and we are not liable for its accuracy, reliability, or trustworthiness. This information may include pricing, but we cannot be held responsible for any inaccuracies or discrepancies.

We reserve the right to adjust our pricing without prior notice, with immediate effect, unless otherwise stated. Any changes to pricing will not impact previous purchases or agreed-upon prices. Due to market fluctuations, the price of precious metals and gems may differ from quotations. If this occurs, your Crafted Jewellery contact will inform you.

We occasionally hold promotions or competitions, particularly for returning customers. However, price reductions are at the discretion of Crafted Jewellery and our sales staff. Any reduction on one purchase does not set a precedent for future purchases.

All prices, whether displayed on our website, in-store or quoted to you, include Value Added Tax (VAT). As of 2021, the Retails Export Scheme no longer allows customers to reclaim VAT on jewelry when leaving the country.

Value Added Tax (VAT) and Retails Export Scheme

Crafted Jewellery displays all prices on our website, in-store, or quoted to you with VAT included. Please note that due to changes to the Retails Export Scheme, customers are no longer able to reclaim VAT on their jewellery purchases when leaving the country.


Crafted Jewellery offers a delivery service for customers who are unable to pick up their order in person. We use Royal Mail Special Delivery Guaranteed (Next Day Service) for delivery, which includes tracking, insurance, and a signature for proof of delivery. You (or someone at your designated address) will need to sign for your delivery, so please ensure you are available to receive it or arrange an alternative arrangement. To discuss delivery services in more detail, please contact us at Before sending any item, a member of the Crafted Jewellery team will confirm the address and any other relevant details.

For international orders, we use DHL and FedEx for delivery to most countries. Please note that all international postage costs, including import duties, must be paid by the customer.

We fully insure all deliveries against loss, damages, and theft during transit. While we make every effort to deliver goods within the estimated timeframe, unforeseen circumstances may cause delivery delays. Crafted Jewellery does not guarantee the delivery date and shall not be liable for any loss, damage, expenses, or other claims that you may incur due to a delayed delivery.

Once you receive your delivery, you become the sole owner of the item, and the item is held at your own risk. We are not responsible for any loss, damage, or destruction of the item after it is received by you.

Please refer to our Insurance advice outlined in our Lifetime Manufacturer's Warranty.

For security and discretion purposes, the packaging we use for deliveries is discreet and does not include terms such as ‘jewellery’, ‘jewellers’,’diamond ring’, ‘engagement ring’ etc The sender's address is under Crafted Services, and each package states 'Fragile' and 'Do Not Leave on Doorstep or with Neighbour.’

Uncollected Orders

All orders must be paid in full within 60 days of completion, unless otherwise agreed in writing. After 40 days, Crafted Jewellery will contact you to take final payment. If items remain unpaid, we will assume that the item is unwanted and will add it to our inventory, and you will no longer be eligible for a refund.

Crafted Jewellery will attempt to contact you once your order is ready to collect. If, after 40 days, the piece has not been paid for, we will assume the piece is no longer wanted and add it to our inventory. We are happy to hold your item for a maximum of one year from the date of completion, provided it is paid in full. To hold your item in trust, please make an appointment to view the finished jewellery, as our return policy will expire. 

Data Protection and Information Supplied by You

Crafted Jewellery collects and uses certain information about individuals, including your information, your partner's information, contact details, email addresses, birthdays, and anniversaries. This information is for internal use only and is not shared outside of our business.

Clients, suppliers, business contacts, employees, prospective employees, and other individuals with whom we have a relationship may need to contact us for business purposes. Our Privacy Policy describes how we collect, process, transfer, handle, and store personal data to comply with data protection laws.

Contacting Crafted Jewellery

Should you wish to discuss any questions relating to these terms or conditions or have any other queries regarding Crafted Jewellery, please email or use our contact form.