This Privacy Policy governs the manner in which Crafted Jewellery Limited ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (referred to as "you" or "your") of the website www.craftedjewellery.co.uk (the "Website"). This Privacy Policy applies to the Website and all products and services offered by Crafted Jewellery Limited.

Last updated: 01/03/2024 

 

1. Information We Collect

We may collect personal identification information from you in various ways, including but not limited to when you visit our Website, register on the Website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources we make available on our Website. The personal identification information we may collect includes, but is not limited to, your name, email address, mailing address, phone number, and payment information.

We may also collect non-personal identification information about you whenever you interact with our Website. Non-personal identification information may include the browser name, the type of computer or device you are using, and technical information about your means of connection to our Website, such as the operating system and the Internet service providers used.

 

2. How We Use Collected Information

We may collect and use your personal identification information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more effectively.
• To personalise the user experience: We may use information in the aggregate to understand how our users as a group utilise the services and resources provided on our Website.
• To process payments: We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails: We may use your email address to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us through our Website.

 

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

 

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

 

5. Third-Party Websites

Users may find advertising or other content on our Website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Website. Browsing and interaction on any other website, including websites that have a link to our Website, is subject to that website's own terms and policies.

 

6. Changes to This Privacy Policy

Crafted Jewellery Online Limited has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

 

7. Your Acceptance of These Terms

By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

 

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:

Crafted Jewellery Limited

19b High Street

Kings Langley

Hertfordshire

WD4 8AB

United Kingdom

Email: hello@craftedjewellery.co.uk

 

9. GDPR & Information Commissioners Office

At Crafted Jewellery Limited, we are committed to protecting the privacy and data rights of our users and customers. As a UK-based company, we adhere to the General Data Protection Regulation (GDPR), which is a comprehensive data protection law that sets out the rights and responsibilities of individuals and organisations when it comes to personal data.

The GDPR provides individuals with control over their personal data and ensures that organisations handle such data in a transparent and secure manner. It outlines principles such as data minimisation, purpose limitation, and accountability, which we strictly follow in all our data processing activities.

To ensure compliance with GDPR and other relevant data protection laws, we are registered with the Information Commissioner's Office (ICO), which is the UK's independent regulatory authority for data protection. The ICO is responsible for enforcing data protection regulations, providing guidance to organisations, and handling complaints related to data privacy.

Our privacy policy is designed to align with the requirements of the GDPR and to inform our users about the types of personal data we collect, how we use it, and their rights regarding their data. We take appropriate technical and organisational measures to safeguard personal information and maintain its confidentiality.

If you have any questions or concerns about our privacy practices or wish to exercise your rights under the GDPR, please contact our Data Protection Officer Denise Butcher at hello@craftedjewellery.co.uk  or reach out to the ICO for further guidance. We are committed to upholding the highest standards of data protection and privacy and will address any issues promptly and transparently.

This document was last updated on 01/03/2024